VOICE

• How many customers do you have per month?
  In a month, we have 120 to 130 customers.

• What is the repeat customer rate for Thales Microbubble hair treatments?
  The repeat customer rate is 70% to 80%.

• What is the feedback from customers?
  We often receive comments from customers the moment we finish microbubble hair treatments. Customers are surprised to see how dirty their scalp is right after washing their hair. They also say their heads feel light and their hair feels so good that they are addicted to it. There are many men who say that their pillows smell bad, but after washing their hair with Thales Microbubbles, their pillows don’t smell anymore.

• What surprised you the most about the Microbubble treatment?
  I have very rough hands because of my job, but I use Thales Microbubbles with my bare hands, and I was surprised to see that my hands became whiter and less rough.

• Have there been any changes in your salon since the introduction of Thales Microbubble? Also, please tell us what is good about it.
  The good thing is that many of the hair salon’s menus are pretty much the same, but now that we have Thales Microbubble, it has become a strength for our salon, and we can make better proposals to our customers. We are able to have a good conversation with our customers and propose different menus, which is the best thing.

• As a professional, how do you plan to utilize microbubbles in the future?
  I mainly clean the scalp, but recently many people have been microbubbling their faces, and the whitening effect is very easy to achieve, so I would like to promote that in the future.

• If you have any requests or expectations for Thales, please let us know.
  My hair is thinning quite a bit myself. I can use Thales Mcrobubble here at my salon, but I would be happy if you could develop something that I can easily take care of at home. So that I can use it here and at home.

• Please give a message to those who are considering introducing Thales Microbubble in the future.
  As a beauty salon owner, it is difficult to come up with an original menu that other companies do not offer, but I think that the Microbubble hair growth menu is a menu that produces overwhelming results not found anywhere else. I think it is an epoch-making menu that has a high repeat rate, pleases customers, and eliminates rough hands of the staff, so why don’t you consider introducing Thales Microbubble?

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Owner’s Comments

We are originally a clinic, so we focus on scalp and hair care. So we have been shampooing, massaging, and especially hair growth for 30 to 40 years.

Thales’s Microbubbles are the ultimate. Simply put, you can wash your hair with detergent that contains no surfactants.
This means it doesn’t kill too many indigenous bacteria. In other words, it is good for the skin. In the case of hair growth, this is probably why conventional hair growth products and massages have not worked. Using microbubbles, for example, may double the effectiveness of hair growth. Believe it or not, it is true. It is more effective than ever using only hair growth products.

The main focus of our salon is customers who come for a cut. 90% of the customers come for a cut. These days, the number of times customers come in for a cut is decreasing rapidly. That’s why we want customers to come to the salon for other things. Microbubbles are good way to do business. By providing shampoo and microbubbles, we can invite customers from other places, instead of dealing with existing customers. They can get their hair cut at other salons. But this microbubbles treatment is only available here, so new customers will come here just for that!

Customer Comments

I feel like I have more hair. I feel that it is more effective to have the hair washed with microbubbles after being massaged hard.

Owner’s Comments

The hair salon industry needs innovation now. But the demand is not going to change if we just do what we’ve always done. I believe that the hair salon industry can become a much better business if we can increase the elements that bring people to the hair salon and increase their motivation to come to the salon by introducing things like this Microbubble Wash System by Thales.

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• Tell about your shop.
  There are many health-conscious celebrities in Tokyo, so our salon offers not only beauty menus but also eyelash extensions, fascia massages, and facial beauty treatments.

• What kind of customers do you have?
  40% of our customers are in their 20s, 20% are in their 30s, and 30% are in their 40s. The frequency of visits is about 40 days to 3 months, depending on lifestyle rhythms and hair care maintenance awareness.

• Why did you decide to introduce Thales Microbubble?
  One of the customer who used to work for Thales at the salon where I used to work. He often talked about the benefits of microbubbles. It was such an interesting story that I will never forget it. So, I decided to introduce Thales Microbubble when I opened my own new store.

• How many people have used Thales Microbubble in the first month since the store opened?
  About 30 people, mostly men. We proposed the importance of scalp care to customers who are concerned about hair loss, lack of elasticity, and lack of volume. In addition, we are explaining customer about the disadvantages to the scalp environment who are considering wigs. Such as the high price, poor breathability, and the ease with which dirt accumulate etc,.

• What is the repeat rate of Thales Microbubble?
  about 70%. The treatment is effective even once, but we explained customer at the beginning that at least three treatments are required to feel the maximum effect. We have received feedback from our customers that the amount of hair shedding has dramatically decreased and the rise from the hairline has improved.

• How has the store changed since the introduction of Thales Microbubble?
  The conventional concept of scalp washing was to “scrub and wash away dirt”. However, by doing the exact opposite of “removing dirt without rubbing”, which cleans the scalp without damaging it, we were able to connect with the customer’s satisfaction, experience, and repeat customers. I think Thales Microbubble is the biggest help in our store.

• What is the effect of microbubbles on colored or permed hair?
  In particular, there was no color fading or perm fading. On the other hand, it can remove the coloring alkaline substances left on the scalp, so I think that it can reduce the causes of skin problems. And another point, if do color hair after cleaned with Thales Microbubble, the coloring agent will permeate into cleaned scalp, which is not good for scalp. Therefore, we pay close attention to the order of treatment.

• After all,
  There are many customers who want facial skin care, so I would like to add facial cleaning with Thales Microbubble to the menu in the future. Also, while I was washing customer’s scalp with the Thales Microbubble, I was surprised to find that my rough hands were gone and smooth.

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From the moment I met Thales’ revolutionary Microbubble Wash System, which not only cleanses the scalp, but also cleanses all hair and skin from the inside of the pores in a healthy and safe manner, I was amazed.

This system, which has been patented around the world, is set to spread from Japan and the US to the rest of the world. In Japan, many salons are already using Thales microbubbles to differentiate themselves from their competitors. More and more salons are getting rave reviews from their clients.

My salon in New York has also introduced a head spa menu and is working on developing new clients. Although scalp care is not common in the U.S., there are a lot of people with hair and scalp problems, so I’m confident that it will have a positive impact. Thanks to microbubble wash system, we are able to offer our customers the real thing: FDA approved Thales microbubbles that break the mold.

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One and only! Thales Micro Bubble System

Though I have been a hairdresser for many years, it is the first time for me to see a machine that removes diamine of coloring, resulting in improving thinning hair.

Due to introducing this Thales micro bubble, we could nicely respond to customer’s scalp concerns, and increases repeat rate dramatically. As a side effect, it is also effective in reducing the roughness of staff hands. Thales micro bubble is the only machine to get results.

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